Refunds Policy

What you buy

Everything you can buy in "At A Party" is a digital item bought inside the app, such as a gift on a date or a chat unlock, and it is delivered to you straight away. Purchases are made through the Apple App Store or Google Play, who take the payment and are the ones who can refund it.

Asking for a refund

On iPhone: go to reportaproblem.apple.com, sign in with the Apple Account you bought with, choose the purchase, and tell Apple what went wrong.
On Android: open your order history in the Google Play Store and request a refund there, or use Google Play's refund page.

Apple and Google decide whether to refund under their own rules. If they do, we will take back what you bought.

If something went wrong

If you were charged and did not get what you bought, or what you got was faulty, contact us with the email address on your "At A Party" account and the order number from your receipt. We will put it right, either by delivering what you bought or by helping you get a refund. This is in addition to your rights under consumer law, which we do not affect.

Once you've used it

Because digital items are delivered immediately, you give up the right to cancel once something has been delivered, as explained in our Terms of Service. A gift that has been given, or a chat that has been unlocked, cannot be taken back. Free credits we give you have no cash value and cannot be refunded.

Subscriptions

We do not currently sell subscriptions. If we do in future, see our Cancellation Instructions.